for Clinics
Helping patients understand before they book
iGlowly Assistant helps patients explore treatments, understand recovery and risks, and ask practical questions before booking with an aesthetic clinic.
The project covers product architecture, development, chat UI, clinic dashboard and the product website.
Built around each clinic’s treatments
A fixed, maintained library of 130+ treatment and procedure guides provides the content. Clinics select their treatments and add practical information, without having to write a knowledge base.
Conversations stay within the clinic’s offer. When a requested treatment isn’t available, the assistant explains this and suggests alternatives only from services the clinic provides.
From a question to the next step
Responses arrive in under two seconds. Book, Call, WhatsApp and Callback options remain accessible throughout the chat, letting patients choose when and how to contact the clinic.
The experience supports anonymous questions on the website and continued conversations through WhatsApp, where a secretary can take over in one tap.
Clinic controls and patient insights
The dashboard brings treatment selection, clinic information and contact links together in one place.
Anonymous insights highlight common concerns, frequently discussed treatments and requests for unavailable services. Clinics can identify patterns in demand without accessing private web-chat transcripts.
Privacy by default
The website chat requires no registration, uses no cookies and stores no conversations. Personal details entered into messages are masked before downstream AI processing.
